Got Questions?

Frequently Asked Questions

SERVICE

Please contact us and let us know your requirements. And we will provide you a special E-bike system solution according to your requirements or our suggestions.

Yes, we provide OEM/ODM service for our customers.

Yes, we have 100% test before delivery.

We will offer you 2 years warranty. If there are any problems, please inform us, we will offer you positive solutions.

We have CE, EN15194:2017, REACH, ROHS, EN ISO 13849-1:2015 and EMC certificates.

PRODUCTS

Yes, you can! Riding a pedal assist bike is always a workout because the bike will not move unless you do.

Inside the ebike battery case is a battery management system (BMS), which is a chip that controls how/when power flows in or out of the battery.The BMS protects the cells from overcharging and over-discharging but also balances the cells so they match as close to each other as possible, which will make the battery perform better and improve your electric bikes performance.

No, as this will not affect battery life. Simply charge your battery any time you feel you need it.

Of course, but you won’t have any boost for your ride.

Walk assist is a function to make e-bikes move forwards at a maximum speed of 6 km/h without having to pedal.

Generally speaking, a speed sensor detects the rider’s pedaling speed while a torque sensor measures how hard you are pedaling.Both sensors tell an electric bike’s pedal-assist system (PAS) when to engage the motor and propel the e-bike forward.

Please see our install videos on our YouTube channel.